Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition as you received it
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Unworn or unused
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With tags
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In its original packaging
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Accompanied by a receipt or proof of purchase
How to start a return
To start a return, please contact us at pawvori@contact.com.
If your return is accepted, we will send you:
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A return shipping label
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Instructions on how and where to send your package
Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at pawvori@contact.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong item
This allows us to evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care products
We also do not accept returns for:
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Hazardous materials
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Flammable liquids or gases
If you have questions or concerns about your specific item, please contact us at pawvori@contact.com.
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to ensure you get the item you want is to:
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Return the item you have
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Once the return is accepted, place a separate order for the new item
European Union – 14-day cooling-off period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible, your item must be:
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In the same condition as you received it
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Unworn or unused
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With tags
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In its original packaging
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With proof of purchase
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved or not.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at pawvori@contact.com.